1. Order Processing & Dispatch
All orders are processed within 24-48 hours during standard business days (Monday-Friday, excluding public holidays). Orders placed after 12:00 PM local time or on weekends/holidays will be processed on the next business day. Once your order is packaged and leaves our fulfillment center, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment’s progress.

2. Domestic Shipping (Within Our Country)
We offer standard domestic shipping with a guaranteed delivery timeframe of no more than 5 business days from the date of dispatch. “Business days” exclude weekends and national holidays. Delivery is attempted during standard business hours. While we partner with reliable carriers, we cannot be held responsible for delays once the package is in transit. It is the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for packages lost or delayed due to incorrect addresses.

3. International Shipping
We ship to numerous international destinations. Standard international shipping has a delivery timeframe of no more than 7 business days from the date of dispatch. Please note: International customers are responsible for all import duties, customs taxes, and brokerage fees levied by the destination country. These charges are not included in the item price or shipping cost and are payable directly to the carrier or customs authority upon delivery. We declare the full value of the order on customs forms and cannot mark shipments as “gifts” or understate their value. Delays in customs clearance are possible and are not included within our stated 7-day transit estimate.

4. Shipping Costs, Tracking, and Delays
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. All shipments, domestic and international, include full tracking. While we make every effort to meet the stated delivery timelines, unforeseen circumstances such as severe weather, carrier bottlenecks, or customs inspections may cause delays. In such events, we will work proactively with the carrier to resolve the issue. If a tracking number shows no movement for more than 7 business days, please contact us so we can initiate a carrier investigation.